Academy Policies
& Booking Terms

Please read our policies before booking a treatment or enquiring about training.

Booking & deposits

All deposits paid to reserve a treatment appointment are strictly non-refundable.

For treatment appointments:

Clients may reschedule their appointments and transfer their deposit to the new appointment, provided they give at least 24 hours’ notice.
If a client requests to reschedule less than 24 hours before the appointment, the deposit will be forfeited.
Late cancellations and no-shows will also result in the loss of the deposit.
A new deposit will be required to make another booking.

All training deposits are non-refundable, including the one-week training program.
Students must provide at least 24 hours’ notice to reschedule and keep their deposit as credit toward training within six months.
The six-month period starts from the original scheduled training date.
If a student cancels or reschedules less than 24 hours before the scheduled training, or does not show up, the deposit is forfeited. A new deposit is required to book another session.
After six months, the deposit credit expires.

This policy applies to all training courses, including the one-week training program.

Clients must inform us of any allergies or sensitivities related to the eyes, skin, or products before their appointments.

Clients are responsible for providing accurate information about any relevant allergies or sensitivities before their appointment.